Can't connect? Try these steps first
Switch protocol, pick another server and check your network. The checklist that solves most problems.
Most connection problems are fixed by one of these steps. Try them in order.
1. Check your internet without the VPN
Disconnect PeachVPN and open a website. If nothing loads, the problem is your network, not the VPN.
2. Try another server location
A server can be busy or blocked on your network. Pick a different location and connect again.
3. Switch protocol
If OpenConnect does not work on your network, switch to Shadowsocks. See which protocol to use.
4. Refresh the server list, or log out and in
New or moved servers appear when the app refreshes its server list. Close and reopen the app, or log out and log in again.
5. Update the app
Make sure you have the latest version from the download page.
6. Check your device limit
A paid account works on up to 5 devices at the same time. Disconnect a device you are not using.
Still stuck?
Contact support and tell us your device, app version, the server and protocol you tried, and what you see.