Privacy Policy
Peach VPN is committed to protecting your privacy. We want you to understand what information we collect, what we don ’t collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, meaning no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration .
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems not to have sensitive data about our customers; even when compelled, we cannot provide data we do not possess.
This privacy policy will help you understand how Peach (“Peach VPN,”“we,”“our,”or “us ”) collects, uses, and stores information.
Learn more about the independent audit report of our privacy protections.
Table of contents
- General Information
- Personal Information
- Jurisdiction and Applicable Law
- Storing of Information Related to Email, Live Chat, and Feedback Forms
- Security Measures to Protect Your Information
- Cookies
- Consent and Age Restrictions
- Users in the European Union
- Changes to the Privacy Policy
- How to Contact Peach VPN
General Information
Teach VPN collects three types of information:
(i) Information related to your account (“personal information ”)
This information is collected to administer your Peach VPN subscription and includes your email address, and payment information, which you submit on our order page when you subscribe for the Services.
Personal Information
Peach VPN collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, to establish a Peach VPN account and so that we can email you, collect payments from you, and respond to support queries that you initiate.
Peach VPN uses your email address for the following reasons:
- To send emails related to payment transactions.
- To provide links to our Site, including password reset emails.
- To send you updates and announcements.
- To communicate with you about your VPN services or respond to your communications.
- To send marketing information, such as Peach VPN offers, surveys, invitations, and content about other matters in connection with Peach VPN (“Marketing emails ”). You may choose not to receive Marketing emails by following the opt-out procedure described in these emails.
Peach VPN uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties .
Jurisdiction and Applicable Law
Peach VPN ’s core mission is to keep your information private. We are not at all provoking any of its users to use the app for any illegal activities. Customers are using this software on their own liabilities. You should always abide by the law of the country you are residing.
Storing of Information Related to Email, Live Chat, and Feedback Forms
Peach VPN keeps records of any correspondence, questions, complaints, or compliments you submit to us through our Site or Services, along with our response. Depending on how you contact Peach VPN, we may collect your email address and any additional information you provide. Complete correspondence records enable our staff to provide the best customer support experience.
We use two third-party platforms for Email Sending: Mailchimp for emails and Facebook Messenger for Live Chat. When you correspond with us using these platforms, your correspondence records, including your name and email address, are stored in their systems. They utilize modern security practices and HTTPS encryption.
Security Measures to Protect Your Information
Peach VPN uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is essential to understand that no data security measures can offer 100% protection.
Servers are housed in data centres with strong security practices. None of these data centres requires us to collect or store any traffic data or personal information related to your use of VPN Services. If any data centre were to ask us to log such data, we would immediately cease operations with said data centre and find alternative options.
Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behaviour.
Cookies
What is Cookie?
A cookie is a small text file used to store information about your visit to the Site. Cookies let Peach VPN optimize and improve the user experience of the Site by helping us deliver certain functionalities, such as website login and language settings. The cookies we use may vary over time as we continuously update and improve our Site.
Disabling cookies
You are free to change your cookie preferences at any time. You can do this in the settings panel for your browser. Depending on which browser and device you use, you may be able to control which cookies you allow, which cookies you want to block in the future, and delete cookies. For more information about these settings, please refer to the “help ”section of your browser. Note that Peach VPN ’s Site may not work as intended if you choose to disable cookies.
Peach VPN ’s cookies
The cookies set by Peach VPN enable us to set your language preference, attribute visitors to a marketing channel, and, once you log in, securely show you information that is specific to your account. The cookies contain a user identifier but no directly personally-identifying information such as your name or email address and do not track any activity outside of Peach VPN ’s domains.
Third-party cookies
Peach VPN uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the time users spend on the Site and the number of users who visit a particular page.
Peach VPN uses Google AdWords and Facebook remarketing to show advertisements on third-party websites (including Google and Facebook) to users who have visited our Site. We may show such users ’advertisements on a Google search results page or a site on the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on someone ’s past visits to the Site. Any data collected will be used following our Privacy Policy and Google ’s privacy policy. Users may opt out of Google ’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page .
Consent and Age Restrictions
Using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.
The Services are intended for adults aged 18 and above . If you believe your child has provided information to us, please let us know immediately.
Users in the European Union
Peach VPN is committed to user privacy globally, and our existing practices reflect that through minimal data collection and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:
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To fulfil our contractual obligations to users, including:
- Providing users with the Services and Apps they have requested.
- Managing user subscriptions and processing payments.
- Providing customer support.
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For a legitimate interest associated with the operation of our business, including:
- Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
- Communicating with customers to provide information and seek feedback on our Services and Apps.
- With the consent of users, users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [support at Peachvpn dot net]
Changes to the Privacy Policy
We may change our Privacy Policy from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Privacy Policy.
How to Contact Peach VPN
If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Peach VPN at the following email address: